gimbal Platform Privacy Notice
This page describes what we collect when you use gimbal and how we keep that data protected. We at gimbal collect personal information to verify your identity, process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, e-wallet, and manage your account securely. Our privacy practices reflect our commitment to transparency and compliance with applicable data protection standards.
We at gimbal do not sell your personal information to third parties for marketing purposes. We share data only with payment processors, compliance vendors, and law enforcement when legally required. Your gimbal account data is encrypted and stored on secure servers; access is restricted to authorized gimbal staff and systems. This notice explains what information we collect, how we use it, and what rights you have regarding your data on gimbal.
If you have questions about our gimbal privacy practices or wish to exercise your rights over your data, our support team is available in English during standard business hours. You may contact gimbal support through the Help section of your account dashboard or via the contact form on our website.
What We Collect on gimbal
We at gimbal collect information in three categories: registration data, transaction data, and behavioral data. When you open a gimbal account, we collect your full legal name, email address, date of birth, phone number, and residential address. We require government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement) to verify your identity and comply with anti-money-laundering regulations.
We collect transaction data whenever you deposit, withdraw, or engage with gimbal offerings. This includes payment method details (e-wallet or bank account identifier), deposit and withdrawal amounts, timestamps, and market activity (which sportsbook matches you view, which live-dealer tables you join, which slot games you play, which esports markets you follow). We also collect your IP address, device type, and browser information to detect fraud and maintain platform security.
We do not collect sensitive data such as your government ID number, passport number, or full bank account details. Payment processors handle these details directly; gimbal receives only confirmation that verification succeeded. We do not track your location in real time, though we may infer your general region from your IP address to enforce jurisdiction restrictions.
How We Use Your gimbal Data
We at gimbal use your personal information for the following purposes:
- Account verification: We verify your identity to comply with anti-money-laundering and know-your-customer regulations. Our gimbal verification team reviews your documents within one business day.
- Payment processing: We share your payment details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet processors to execute deposits and withdrawals. These processors handle your financial data according to their own privacy policies.
- Account management: We use your email and phone number to send gimbal account notifications, withdrawal confirmations, and support responses. You may opt out of promotional emails but cannot opt out of transactional messages.
- Fraud detection: We analyze gimbal transaction patterns to detect suspicious activity, money laundering, bonus abuse, or account takeover attempts. If we detect fraud, we may freeze your gimbal account pending investigation.
- Legal compliance: We retain gimbal account data to comply with regulatory requirements in supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We may provide account information to law enforcement if legally required.
gimbal retains your data for compliance and dispute resolution
We keep gimbal account records, transaction history, and verification documents for at least five years after account closure to satisfy regulatory requirements and resolve disputes. After this period, we securely delete your data unless legal obligations require longer retention.
Third-Party Processors and Data Sharing on gimbal
We at gimbal work with third-party vendors to operate our platform. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to execute transactions. Compliance vendors receive your verification documents and transaction data to screen for money laundering and sanctions violations. Our gimbal hosting provider stores your account data on encrypted servers; these servers may sit outside your jurisdiction, though data remains protected by encryption.
We do not share your gimbal data with marketing partners, data brokers, or advertisers. We do not sell your email address or behavioral data. We may share anonymized, aggregated statistics (such as "Liga 1 matches generate non-specific info of gimbal sportsbook volume") with business partners, but this data cannot identify you.
On gimbal, your privacy is protected by encryption, access controls, and strict vendor agreements. We share your data only when necessary to operate our platform or comply with law.
Cookies and Tracking on gimbal
We at gimbal use cookies to maintain your gimbal login session, remember your preferences, and analyze how you use our platform. Session cookies expire when you close your browser; persistent cookies remain on your device for up to one year. We use these cookies to improve gimbal performance, detect fraud, and personalize your experience (such as showing you Liga 1 matches if you frequently view football markets).
We do not use cookies to track you across other websites. Our gimbal cookies are first-party only and do not share data with third-party advertisers. You may disable cookies in your browser settings, though this may limit gimbal functionality such as staying logged in or saving your preferences.
Your Rights and Data Access on gimbal
We at gimbal recognize your rights over your personal data. You may request access to all information we hold about your gimbal account by contacting our support team. We provide this information within 10 business days at no charge. You may also request that we correct inaccurate data, delete your account and associated data (subject to legal retention requirements), or export your gimbal data in a portable format.
To exercise these rights, contact gimbal support with your account email and a government ID to verify your identity. We process requests within 10 business days and communicate the outcome via email in English. If you believe we have violated your privacy rights, you may lodge a complaint with the data protection authority in your jurisdiction.
Updates to Our gimbal Privacy Notice
We at gimbal may update this privacy notice at any time. We notify account holders of material changes via email, and your continued use of gimbal constitutes acceptance of the updated notice. If you do not agree with any change, you may close your gimbal account. For the most current version of our privacy practices, please review this page regularly or contact gimbal support.